Returns - Shoppers Rights:

Items can be returned to us once returned within 7 days of receiving the order. The product you return must be in new, unused and unworn condition with all the original packaging and garment tags still attached. Customers must be sure of their size before they place an order. Please enclose the reasons for returning the goods along with your order number. Customers are to cover all handling charges for returns. For hygiene reasons Ultimate Lingerie will not accept returns on knickers.

The price that you paid less the delivery cost will be will be credited to your credit card or account. Goods which are not of merchantable quality (faulty) will be fully refunded or replaced inclusive of delivery and return.

If you have a complaint, act quickly.

You are NOT entitled to a refund if you simply change your mind.

You are entitled to a refund or replacement if the item is faulty, wrongly described or if the wrong item was shipped.